Shipping policy

 

Last updated: June 2025

Free US Shipping
We offer free shipping on every order to the contiguous United States — no minimum purchase required.

Processing Time
Orders are processed within 1–3 business days after payment is confirmed. You will receive a confirmation email once your order is placed.

Delivery Time
Standard delivery takes 7–15 business days depending on your location and the product. Some items may ship directly from our supplier, which can affect delivery windows.

Tracking
Once your order ships, you will receive a tracking number via email. Allow 24–48 hours for tracking information to update.

Multiple Shipments
If you order multiple items, they may arrive in separate packages and at different times. This is normal — no additional shipping charges will apply.

Address Accuracy
Please ensure your shipping address is correct at checkout. We are not responsible for orders lost or delayed due to incorrect address information.

Lost or Delayed Orders
If your order has not arrived within 20 business days, contact us at cluvvosupport@gmail.com and we will investigate with the carrier.

International Shipping
We currently ship to US addresses only.

Questions?
Email us at cluvvosupport@gmail.com — we respond within 1–2 business days.